Service Integration and Management
Integration and Management Service Integration and Management or SIAM is a functional framework. Stereotypically, if researched in depth it lays its wing on the framework laid by ITIL. It starves on the lifecycle model of ITIL and hence it is both a framework and a function. Contrary to ITIL, SIAM has additional focus in service delivery and holistic governance with governance across all partners. It is holistically accountable to ensure Service Management benchmark enabled with governance and security controls. Unlike its predecessors SIAM supports a robust and sturdy relationship between business and IT. It all elaborates on the importance laid upon planning alignment between service consumers, applications, cloud services and infrastructure partners. SIAM plans towards CSI and ser...
